We care deeply about customer satisfaction and stand behind every order you place. Our fulfillment and shipping are handled through trusted international partners, and we offer a fair and transparent refund and reshipment policy based on industry standards.
Eligible Cases for Refund or Reshipment
We offer full refunds or free reshipments in the following cases:
The product was damaged or defective upon arrival
The wrong item, size, color, or quantity was delivered
The tracking shows “Delivered” but the package was not received
The order was lost during transit
To request a refund or reshipment, please contact our support team within 7 days of the delivery date and provide one of the following:
A clear photo or video of the product or package
A valid tracking number or delivery report
Shipping Issues and Lost Packages
If your order is marked as delivered but you did not receive it, we offer one reshipment at a flat shipping fee of $15 USD. If the second delivery also fails, the case will be closed without further compensation.
Non-Refundable Situations
We are unable to process refunds in the following cases:
Incorrect or incomplete shipping address provided by the customer
Refusal to accept the package upon delivery
Disputes or complaints filed after 7 days from the delivery date
Change of mind after the order has been fulfilled
Refund Timeline
Once your claim is approved, refunds will be processed within 3–7 business days via your original payment method. Reshipments are typically dispatched within 3–5 business days after approval.
How to File a Claim
To initiate a refund or reshipment, please send an email to:
[your-support@email.com]
with your order number, photos (if applicable), and a short description of the issue.